Outstanding Receptionist

Today I am heading to Philadelphia. I will be facilitating, "How to Become an Outstanding Receptionist" in Atlantic City, Cherry Hill, Philadelphia, and Harrisburg.  This class always packs in the attendees. So what are the qualities of an outstanding receptionist?

1. An understanding on the role and duties of the receptionist.  This includes greeting the customers, answering the phone, being prepared for an emergencies, and a variety of other tasks including but not limited to; ordering office supplies, making travel arrangements, and distributing mail.
2. An outstanding receptionist has a creates a positive first impression because s/he knows this impacts the customer's perception of the organization, therefore s/he has a professional appearance by being appropriately dressed and having a neat and organized workspace and reception area.
3. An outstanding receptionist has good communication skills. S/he understands the importance of listening and asking good questions.
4. Good telephone skills are a vital quality. The outstanding receptionist has a voice that is alert and pleasant. When answering the phone, the caller immediately knows they have dialed the correct number. The receptionist uses the caller's name and is ready to take a message.
5. Since the receptionist is juggling many roles and priorities throughout the day, s/he has excellent time management skills. 

In the class we cover all these points in depth, plus I share a strategy for dealing with angry and upset people.